The Information Technology Infrastructure Library (ITIL) is a system for managing IT service delivery. It ensures that It services are delivered according to specified, consistent and well defined processes that are used to provide a consistent and reliable level of services for users.
The ITIL Foundation Certification introduces the key elements, terminology and concepts that comprise the ITIL system. It provides a view of IT service management that is predicated on the end-to-end operating philosophy that provides a model for the creation, delivery and continual assessment of technical services and products,
The certification is intended for those wanting a basic understanding of the ITIL framework and how it can be used to optimize service delivery and management. It provides a holistic approach to creating value for stakeholders and customers through the provision of products and services in the IT department.